Store Policy
Customer Care
At CASATTO JEWELLERY, we want every part of your experience with us to feel simple, reliable and enjoyable.
If you have any questions about a product, your order, delivery, returns, personalisation or anything else, our customer care team is here to help.
We aim to provide clear information and helpful support before, during and after your purchase.
You can contact us for assistance with:
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Product information and sizing
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Personalised jewellery
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Order status and delivery
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Returns and refunds
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Payment enquiries
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Damaged or incorrect items
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General questions about your purchase
We do our best to respond to all enquiries as quickly as possible and to resolve any issue with care and attention.
For order-related enquiries, please include your order number and the email address used when placing your order so we can assist you more efficiently.
At CASATTO, customer care is not just about solving problems — it is about making sure you feel confident and supported throughout your shopping experience.
Need help? Contact us through the details provided on our website and we’ll be happy to assist you.
Privacy & Safety
At CASATTO JEWELLERY, your privacy and the security of your personal information are important to us. We are committed to handling your data responsibly, transparently and only for legitimate business purposes.
When you place an order, create an account, contact us or interact with our website, we may collect information such as your name, email address, delivery and billing address, telephone number and order details. This information is used to process and fulfil your order, provide customer support, communicate important updates and improve your shopping experience.
Wholesale Inquiries
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Payment Methods
- Credit / Debit Cards
- PAYPAL
- Offline Payments